Troubleshooting[Nicht freigegeben]
If a fault occurs, the “Fault” symbol lights up or flashes on the LED information panel. The fault must be rectified for further operation.
“Fault” symbol flashes
If the "Fault" symbol flashes, the fault can be rectified by the user or operator. Possible faults are, for example:
- Fault during the charging process
- Undervoltage or overvoltage is present
To correct the fault, observe the following sequence:
- End the charging process and unplug the charging cable.
- If necessary, wait until undervoltage or overvoltage is no longer present.
- Plug the charging cable back in and start the charging process.
| If the fault could not be corrected, contact your responsible service partner. |
“Fault” symbol lights up
If the "Fault" symbol lights up, the fault can only be rectified by a qualified electrician.
| The tasks described below may only be carried out by a qualified electrician. |
Possible faults are, for example:
- Self-test of the electronics failed
- Self-test of the DC residual current monitoring failed
- Welded load contact (welding detection)
| The configuration tool is required to view a diagnosis of the fault and download log files. |
To correct the fault, observe the following sequence:
- Disconnect the product from the power supply for 3 minutes and restart.
- Check whether a firmware update is available (on our website under "Service") and upload it via the configuration tool if necessary.
- Read out the fault diagnosis in the configuration tool and rectify the fault.
| You can find a document on troubleshooting on our website under “Service” > “Brochures” > “Documents for installers”. The fault messages, possible causes and possible solutions are described there. |
- Document the fault
You can find the MENNEKES fault log on our website under “Service” > “Brochures” > “Documents for installers”.